Customer Service

Shipping and Delivery
Our standard delivery £3.99 on all orders. If you live local to us then you can also collect from our shop in Street, Somerset (BA16 0EX)

For more details on our delivery options see our delivery page here.

Privacy and Security
Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes. When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. C&L Convenience Store Ltd complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential. You can find out more about our Privacy Policy here.

When it comes to security we realise how important it is to securely store any information that you provide. C&L Convenience Store Ltd maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.

For extra security we do not store any credit card information on our servers. Unfortunately this means that every time you shop with us this information is required, however we feel this extra step in the checkout process is worth the extra personal security for our customers.

Telephone calls using the telephone numbers provided on this website and email correspondence at the email addresses accessible through, or discernible from, this website may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

Returns and Replacements
We want you to be completely happy with your purchase. If you're not, you can return the product to us following our returns procedure, and we'll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Unfortunately some products, such as software or specially ordered items are excluded from this and further information can be found in our Returns Policy.

Under the Consumer Contracts Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charge if applicable, but excludes the products listed as exceptions in our Returns Policy.

It's easy to place an order at C&L Convenience Store Ltd. You can order by Phone on 01458 730093, via our secure website or in person if your nearby in Street.

Our website is open 24 hours a day and provides secure online ordering for all our products. With live stock updates you can easily see if the product is in stock and our latest price.

Want to repeat a previous order? Log into My Account and you can view all of the previous orders you have placed with us and with a single click of the mouse can repeat any order.

If you require any assistance with our online shop we would be happy to help. You can call us on 01458 730093 or contact us through the website including our new interactive live chat facility.

Payment, Pricing and Promotions
We offer a variety of payment options at C&L Convenience Store Ltd.

Using Stripe we can offer a fast and secure payment gateway for all credit and debit cards and linking directly to the Stripe system means we don't store any credit card details on our servers ensuring that your card details are kept secure and safe.

PayPal offers you the ability to shop on our website without entering your credit card details. It's fast, secure and in just a few clicks you can have your order on its way to you.

If you're a business, education authority or charity we can offer you (subject to status) a free 30 day business account with access to bespoke pricing and the advantage of ordering online and paying by invoice - contact us for further information.

All our prices include VAT and delivery direct to your door anywhere in the UK. From time to time we run special offers on products or across our entire store and separate terms and conditions will apply to these individual offers at the time.